Introduction
AfterAction AI (the "Organization," "we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
1. Information We Collect
We may collect information about you in various ways, including:
- Information You Provide: Name, email address, phone number, military service history, DD-214, and other information you voluntarily provide through forms, surveys, or direct communication.
- Automatically Collected Information: We use Google Analytics to collect anonymous usage data (page views, time on site, device type). We do NOT use cookies for tracking or targeting.
- Crisis Information: If you use our crisis support features, information may be routed to the Veterans Crisis Line but is not stored in our system.
2. How We Use Your Information
We use the information we collect to:
- Generate personalized benefits recommendations and action plans
- Improve our platform through anonymous analytics
- Respond to your inquiries and provide customer support
- Comply with legal obligations
3. Data Retention
We believe in minimal data retention. Specifically:
- Documents you upload (DD-214, medical records, etc.) are processed to generate your plan, then securely deleted within 24 hours
- Personally identifiable information (PII) is retained only as long as necessary to provide services, typically no longer than 90 days unless you request deletion sooner
- Anonymous analytics data may be retained indefinitely to improve service quality
4. Data Sharing
We do not sell, trade, or rent your personal information. We only share data in the following circumstances:
- Crisis Situations: If crisis detection triggers, we route you to the Veterans Crisis Line but do not retain or forward your identity
- Legal Requirements: If required by law or valid court order
- With Your Consent: If you explicitly authorize us to share your information with partner organizations
5. Data Security
We use industry-standard encryption and security protocols to protect your data in transit and at rest. However, no system is 100% secure. If you believe your information has been compromised, contact us immediately at hello@afteractionai.org.
6. Cookies and Tracking
We do not use cookies for tracking, targeting, or marketing purposes. We use Google Analytics with anonymized data collection to understand how the platform is being used. You can opt out of analytics in your browser settings.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Opt out of analytics tracking
To exercise these rights, contact us at hello@afteractionai.org.
8. Third-Party Services
We use Google Analytics (anonymized) and secure cloud hosting. These services have their own privacy policies. We encourage you to review them. We do not use third-party tracking pixels, retargeting services, or data brokers.
9. Children's Privacy
Our services are designed for veterans and adults. We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us immediately.
10. Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date below. Your continued use of the platform constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
- Email: hello@afteractionai.org
- Website: AfterActionAI.org
- Location: Fort Lauderdale, FL